In response to this, Eleanor Holmes Norton wants to set up hearings on the hill on how airlines should handle these types of situations.  Norton says that AirTrain was, “ignorantly off the mark” when it removed the nine passengers from the airline after passengers got scared when they were discussing the safest places to sit.  Norton goes on to say “airlines let “amateurs” make serious decisions, and that Congress has an obligation to address the incidents. [wtop]”

Why doesn’t Congress step in when Comcast or other large companies make “Amateur” decisions?